Shipping Policy – Riff Apparel

Domestic Shipping (Netherlands)

All domestic orders within the Netherlands are shipped via PostNL. Delivery typically takes 2–5 business days, depending on your location.

Shipping Costs

Shipping costs for domestic orders are calculated at checkout.
Enjoy free domestic shipping on orders over €120.

Order Processing

Please allow 1–3 business days for your order to be processed and prepared for shipment. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

International Shipping

We offer international shipping to select countries via PostNL.
Delivery times vary by destination, but most international orders arrive within 5–15 business days.

International Shipping Costs

Shipping fees for international orders are calculated at checkout and vary by country.

Customs & Duties

Riff Apparel ships all international orders on a Delivery Duties Unpaid (DDU) basis.
This means customs duties, import taxes, and any additional fees are not included in your order total. The customer is responsible for any such charges upon delivery.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to monitor the status of your shipment at any time.

Processing Time

We aim to process and ship all orders within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Restrictions

We currently do not ship to P.O. Boxes or military addresses (APO/FPO).
If we are unable to deliver to your location, we will notify you as soon as possible after you place your order.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to claim the shipment, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Damaged or Lost Packages

We take great care in packing all orders to ensure safe delivery.
If your package arrives damaged, please contact us within 7 days of receipt with photos of the issue. We will work with you to resolve the matter quickly.

In the rare event that your package is lost in transit, we will open an investigation with our shipping partner and assist with tracking or reimbursement where applicable.

Contact Us

If you have any questions regarding your order or shipping, our team is happy to help:
Email: info@riff-apparel.com .